Brief Description

Business Process: 4.3.2.4a CC&B Manage Payment Arrangement

Process Type: Sub-Process

Parent Process: 4.3.2 CC&B Perform Collection Activities

Sibling Processes:

•	4.3.2.1 CC&B Manage Collection process

•	4.3.2.2 CC&B Manage Severance Process

•	4.3.2.3a CC&B Manage Pay Plan

•	4.3.2.5a CC&B Manage LPC

•	4.3.2.6 CC&B Write-off Uncollectable Receivables

•	4.3.2.7 CC&B Manage Collection Agency Referral

•	4.3.2.8. CC&B Manage Uncollectable Revenue

This process describes how an organization can use installments to assist a customer to pay overdue debt. A separate Service Agreement called Payment Arrangement holds the debt as overdue amounts are transferred to this Service Agreement. The Payment Arrangement amounts and number of installments is set based on the establish business rules for the organization.

Initially this Service Agreement is considered to be current. It is then billed with the customer's other services. As long as the customer keeps the agreed upon installment amounts and pays on time, the payment arrangement remains active until the balance is paid. The system automatically stops the Payment Arrangement at this time, creates a final bill, and closes the Service Agreement.

If the customer does not pay the installments by the due dates, the system breaks the Payment Arrangement and can be scheduled for further review by Credit and Collection processes.